Returns & Exchanges

We want you to be completely satisfied with your Jo Loves purchase, which is why we offer a 30-day return window for products in their original, unopened condition. Please note that for hygiene reasons, we cannot accept returns on items that have been used or sampled.

1

Contact Customer Care

Email our dedicated support team with your order number and the reason for your return to receive a unique Return Authorization number.

2

Secure Your Package

Carefully place the unused items in their original packaging, ensuring they are well-protected to prevent any damage during transit.

3

Affix Shipping Label

Attach the provided pre-paid return label to the outside of your parcel, making sure to remove or cover any previous shipping information.

4

Receive Your Refund

Once our warehouse team has inspected and approved your return, your refund will be processed back to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing