Frequently Asked Questions

Everything you need to know about your Jo Loves experience.

What is the standard shipping timeframe for orders?

Standard delivery typically takes 3-5 business days. We also offer express shipping options at checkout for those who need their fragrance favorites sooner.

Are Jo Loves products vegan and cruelty-free?

Yes, we are proud to be a cruelty-free brand. None of our products are tested on animals, and the majority of our range is suitable for vegans.

What is your return policy for online purchases?

We offer a 14-day return period for unused and unopened products in their original packaging. Please contact our customer care team to initiate a return.

Can I include a personalized gift message with my order?

Absolutely. During the checkout process, you can select the gift option and enter a custom message that will be printed on a Jo Loves gift card.

How should I store my fragrances to ensure they last?

To maintain the integrity of our scents, we recommend storing your bottles in a cool, dry place away from direct sunlight and extreme temperature changes.

Do you offer international shipping?

Currently, we ship to a wide range of international destinations. Shipping costs and estimated delivery times will be calculated at checkout based on your location.